Refund Policy

At White Dog Ministries, we are committed to providing effective support and assistance to individuals seeking help with pornography addiction. We want to ensure your satisfaction with our services. This Refund Policy outlines our guidelines regarding refunds for our programs and services in accordance with Australian consumer protection laws.

Programs and Services Eligible for Refund

 

1. 1. Individual Counseling Sessions:

       

      • • Refunds may be considered if you are dissatisfied with an individual counseling session.
      • • To be eligible for a refund, you must request it within 24 hours of the completed session and provide valid reasons for your dissatisfaction.
      • • Refunds will be evaluated on a case-by-case basis, considering the circumstances and factors involved.

1. 1. Group Programs and Workshops:

       

      • • Group programs and workshops are non-refundable once the program has commenced.
      • • If you wish to cancel your participation before the program start date, please notify us as soon as possible.
      • • Refunds may be provided for cancellations made before a specific timeframe, as determined by [Business Name]. Any applicable admin fees or costs incurred will be deducted from the refund amount.

Refund Process

 

1. 1. Refund Request:

       

      • • To request a refund, please contact us in writing, explaining the reasons for your request and providing any relevant supporting documentation.
      • • Submit your refund request to [Business Name] through email or mail using the contact details provided below.

1. 1. Refund Evaluation:

       

      • • Each refund request will be assessed on a case-by-case basis.
      • • We will consider factors such as the nature of the service, timing, your individual circumstances, and any terms and conditions agreed upon during enrollment.

1. 1. Refund Decision:

       

      • • Within a reasonable timeframe, we will review your refund request and notify you of our decision in writing.
      • • If your request is approved, we will initiate the refund process using the original payment method, whenever possible.
      • • Please note that any transaction fees or charges incurred during the refund process may be deducted from the refund amount.

Contact Us

If you have any questions or need assistance regarding our refund policy, please contact us on our contact Page.

We will respond to your inquiry as soon as possible and provide further guidance regarding the refund process according to your specific circumstances.

Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy as necessary. The revised version will be posted on our website, and the changes will be effective upon publication.

Last Updated: 21 December 2023

Please review this Refund Policy carefully. By engaging in our services, you acknowledge and accept the terms and conditions outlined in this policy.